Shipping & Returns
PRODUCTION AND SHIPPING TIMES
The following are ESTIMATES only. We cannot guarantee them although we will do our absolute best to stick to them.
First, please note that we will operate within the timeframe a) listed on the product you purchase (see Order Notes for that product), and b) the "Date Needed By" that you must select for any product you purchase.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We will give you this estimate when we contact you about your order. If we do not contact you, either because shipping is free or because it is a flat shipping charge, then your order will ship with the carrier we choose.
For non-USA ORDERS, we will be in touch with you with the ACTUAL shipping cost, processed separately. The shipping is NOT free - we simply cannot process it in the shopping cart on International Orders.
Tension Fabric products - all Tension Fabric products are made to order unless otherwise specified. Production time is 2-3 days from the time we receive your approved artwork and then 4-7 business days in the air to you if you are in the Continental U.S., 4-10 days outside the U.S. To be safe, select your need-by date in the "Date Needed" option at NOT UNDER 10 days after purchase if in the Continental U.S., 13 if outside the Continental U.S. Rush Orders are available upon request, for an additional fee. Shipping times are not guaranteed. You must contact us first for a rush order.
SHIPPING/DELIVERY - DOMESTIC
PB Backdrops has no control over, and is not responsible for, any delays in shipping/delivery. Weather, carrier, and shipping concerns, may all impact your delivery date. Please consider allowing for additional shipping time (at least 2 days) to be sure you receive your order by your desired date.
SHIPPING/DELIVERY - INTERNATIONAL (non-USA)
We can ship to virtually any address in the world, but note that your country may have restrictions and/or proscriptions (i.e., not allowed) on some products. It is the client's responsibility to ensure your country permits the import of the product you purchase.
TAXES AND DUTIES - INTERNATIONAL (non-USA)
Non-USA shipments may be subject to additional fees such as duties, taxes, and customs clearance fees. These fees are the client's responsibility. In the event these fees are charged to PB Backdrops, we will pay them on behalf of the client then bill them to the client. The credit card used to place the order will be charged these additional fees.
RETURNS/REFUNDS
All Sales are Final unless damaged. If a product is damaged we will replace that same product. If we can not replace the product, then we will issue a full refund.
All backdrops are custom-made to order. Due to the nature of the product, custom-printed backdrops (and other customized fabric products) are not eligible for refund. If PB Backdrops does agree to refund a custom order for anything other than damage, a 25% restocking fee will apply.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should expect to receive your refund within 1 week of us receiving the returned merchandise. But only once PB Backdrops has inspected and cleared the merchandise of damage.
IMPORTANT: You must check your order within 30 days of receiving it. If there are errors in printing or construction you must let PB Backdrops know within those 30 days so we may address it and issue a return authorization and/or refund. Requests received after 30 days may NOT be eligble for return or refund.